FAQs

Unfortunately, we do not offer same day delivery.

If your package is lost or stolen, please contact us via the contact section for assistance by indicating your order number in the subject of the message.

It is possible that your package was delivered to your mailbox, to a concierge, to a building caretaker, or even to a neighbor who would have accepted the package in your absence. Please check with these people first. If you have not received your package 24 hours after delivery, please contact us via the contact section, indicating your order number in the subject of the message.

To ensure you receive your holiday gifts on time, items must be in stock and available to ship on the deadline day.

Metropolitan France orders: December 10, 2023

International orders: December 5, 2023
Shipping costs may vary depending on destination, quantity of products per order and weight. Prices for countries that are part of the European Union are set by our logistics partners (Colissimo, Chronopost, Mondial Relay, DPD). For any delivery that may incur customs fees, the shipping rate displayed includes delivery and customs file opening fees. Customs clearance fees may be requested upon receipt, in accordance with the logistics company's policy.
We ship our products internationally, covering a wide range of countries. We are currently working with our logistics department to expand our delivery service globally. It is important to take into account that customs and shipping costs may be applied depending on the destination and the amount of the order.

To follow the progress of your order, please go to the login page of your account on KarmineCorp. Once authenticated, you will be able to view the real-time status of your order (this status will be updated when the order is shipped). In addition, a delivery tracking link will be sent to you by email as soon as your order is validated, allowing you to follow the progress of your package transparently.

By nature, pre-orders and orders containing a customized product have a longer processing time than traditional orders.
Delivery times are specified in the confirmation email. This deadline depends on the products ordered and does not include the period necessary to prepare the order.
For mainland France, we strive to respect a delivery time of 5 to 10 days, unless otherwise indicated for pre-orders or other information specified in the product sheet.