FAQs

It is possible to cancel a pre-order only within 24 hours of purchasing the product. Pre-orders are made-to-order items and therefore cannot be canceled or changed after this time.

Refunds will be processed within approximately 30 business days after we receive your returned items.
Items marked as 'non-returnable' on the product pages are not refundable.
This includes :

  • Consumables
  • Underwear
  • Socks
  • Gloves
  • Skincare, perfumes and other wellness products
  • Perishable products
  • Customized products
Personalized products, such as jerseys, cannot be canceled.

With regard to other products, an order may be canceled before processing, with lead times varying depending on the products and times of the year.

After a product has been shipped, no order can be canceled, and the customer must initiate a return process.
In the event of receipt of a defective product or if a problem occurs during delivery (problem attributable to KarmineCorp), the refund for the return will be made to the original payment method used for the purchase of the product. If the returned product is not defective, KarmineCorp will provide a return slip, the costs of which will be deducted from the refund.

A selection of products on our site is not subject to refund. You can find this information on the sheet of each product or in our FAQ section entitled "Which products are refundable".

Concerning products eligible for reimbursement, it is imperative that the items remain sealed and have not been worn, consumed or damaged by the customer.

For more detailed information, please consult the refund conditions available in our General Conditions of Sale on our site.

Product returns require prior authorization from the company. Any product returned without this prior authorization cannot be refunded.

The return request must be submitted by email. You can contact us using our contact form located at the bottom of our site.
After receiving your request, we will provide you with a return slip to print and affix to the packaging containing your product.

Then please drop off your package at a post office.
According to our General Conditions of Sale, returns are available no later than 14 days following the date of shipment by the customer.